Booking Procedure

If you require any additional information about our holiday experiences prior to making a booking enquiry then please contact an ExplorAider representative on our office telephone number 01494 458159 or via email - office.uk@ExplorAider.com

Or to proceed straight to a booking enquiry please -

• Check the fitness level and skills requirements for your chosen experience on the individual programme information pages
• Read the general information below and our booking terms and conditions
• Complete our booking enquiry form to check availability for your chosen experience on your preferred dates

If the dates you request are available we will make a provisional booking in your name and send you a booking form to complete and return. At this stage your deposit or prepayment is payable to secure your reservation.

Proceed to booking enquiry form to check availability

General Information

Financial protection

Outdoor Brand Concepts are a member of the Travel Trust Association (TTA), which means that your funds are 100% financially protected; this is done in two stages -

• We operate a trust account. This is an independent bank account to which an independent third party has been appointed Trustee. Funds are placed into this account for each consumers total financial protection.
• The TTA Travel Protection Plan is a unique fidelity coverage that covers all clients booking with TTA members up to £11,000 per passenger, should your funds not be in the Trust Account for any reason.

If you require any further information please visit www.traveltrust.co.uk

Passport and Visa Requirements

For our experiences in France, Corsica and Sardinia, UK citizens require a passport that is valid for at least three months beyond their length of stay. EU nationals require a valid national ID card. A visa is not required.

For our experiences in South Africa, UK citizens and EU nationals require a passport that is valid for at least 30 days after the intended date of departure. The passport must have at least one blank page for entry stamp, which cannot include the endorsement page at the back. A visa is not required for stays of up to 90 days.

For our Middle East experiences British and EU nationals require a passport that is valid for 6 months and a visa to enter Jordan, Syria and Lebanon.

Jordan – a visa can be readily obtained on arrival at the airport or border, cost JD10 (single entry), valid for one month.

Syria - a visa should be obtained in advance from the Syrian consulate in your home country, usually takes from 4 days to 2 weeks to issue. There are two types, single and multiple-entry visas, both are valid only for 15 days inside Syria and must be used within 3 months of the date of issue (6 months for multiple entry visas). Visas can be extended for longer than 15 days at an immigration office. If your passport has any evidence of a visit to Israel and the Palestinian Territories your visa application will be refused.

Lebanon – visas can be obtained on arrival at Beirut International Airport or any other port of entry at the Lebanese border, providing passport holders do not possess an Israeli stamp, and they hold return or onward tickets. Visa can also be obtained in advance at any Lebanese embassy or consulate and are usually issued the next day, but can sometimes take longer. Visas are valid for 3 months and cost about US$20 for a single entry and US$40 for a multiple-entry.

Customers are advised to check with the appropriate Embassy, Consulate or British Foreign Office for the exact passport and visa requirements before travelling.

Health Requirements

Possession of adequate medical insurance is a booking condition for all experiences, plus obtaining a European Health Insurance Card, EHIC (replacement for the old E111) from your local Post Office is highly advisable. There are currently no vaccinations recommended for trips to France, Sardinia or Corsica.

Visitors to South Africa may wish to consider vaccination against typhoid and cholera and taking anti-malaria tablets depending on the area being visited. These are not generally required for the areas we visit during our South African experiences.

Middle East health recommendations-
Jordan – vaccines are recommended against hepatitis A and tetanus and are sometimes required against rabies, typhoid, hepatitis B and tuberculosis. A yellow fever vaccination certificate is required from travellers coming from infected areas

Syria – vaccinations are recommended for typhoid, hepatitis A and for those at high risk against hepatitis B, some medical experts advise vaccination against cholera. A yellow fever vaccination certificate is required from travellers coming from infected areas. Malaria risk, exclusively in the benign vivax form, exists along the northern border, in the El Hassaka province, from May through October

Lebanon - a yellow fever vaccination certificate is required from travellers from infected areas. Typhoid occurs in rural areas.

Inoculation regulations and recommended precautions can change at short notice and customers should always seek advice from their GP, practice nurse or travel health clinic at least eight weeks before travelling.

Travel Advice

Should you have any general queries relating to travelling abroad you may wish to visit the Foreign and Commonwealth Office web site at www.fco.gov.uk/knowbeforeyougo for up-to-date travel information.

Travel Insurance

All customers are required to obtain travel insurance against medical and personal accident risks as a condition of booking. This must be for all activities undertaken and include repatriation costs, air ambulance and helicopter rescue services and cancellation and curtailment. We recommend a policy provided by Campbell Irvine which is suitable for our experiences. Details of this policy are available on request. You may of course wish to arrange you own policy in which case it is your responsibility to ensure that the policy provides comparable or greater cover. You should ensure that there are no exclusion clauses limiting protection for the type of activities included in your experience. Please remember that failure to declare a medical condition could render a policy invalid.

Risks and Itineraries

Your safety is our first priority, however the activities we offer all involve risks, these risks can be minimised by good skill and judgement but cannot be eradicated. Customers placing bookings should appreciate and accept the risks involved in adventure activities.

Your ExplorAider service provider will intend to stick to the programme that has been agreed with you. However, ExplorAider aims to provide a highly personalised service that does not restrict you unnecessarily, your provider/guide will therefore be happy to incorporate changes around your needs and preferences where possible. Equally it is important to understand that a degree of on-tour flexibility may by required on all aspects of your holiday to allow for bad weather or other unforeseen circumstances.

Please refer to our booking terms and conditions for further information

Proceed to booking enquiry form to check availability